Subscription condition

"Subscription": refers to the paid monthly subscription to which Customers can subscribe on the Website. The Customer subscribes to the Services for a fixed period of thirty (30) clear days from the confirmation by the Company of the creation of its Customer Space. This subscription will be renewed by tacit agreement for an identical period of thirty (30) clear days each month until termination by the Customer. As part of the Trial Offer, the Subscription is taken out in the event of non-termination by the Customer before the end of the Trial Period

"Trial Period": refers to the period of forty-eight (48) hours during which the Customer has unlimited access to the Services on the Website without being deducted from the price of the Subscription. Said Trial Period systematically occurs within the framework of a Trial offer.

"Trial offer": means free and unlimited access to the Services offered on the Website for the duration of the Trial Period. The Customer's registration for the Trial Offer automatically leads to the subscription to the Subscription. The Trial Offer notably allows the Customer to try the Service for free before the Subscription is charged.

"One-time purchase": refers to the one-time purchase of a conversion of File without subscription to the Subscription or to the Trial Offer and without access to the Customer Area.

3.

DESCRIPTION OF SERVICES

4.1. Subscription services:

offer:
In his monthly subscription, the customer benefits from file conversion credits, for only €35 including tax per month. For example, the Customer can convert unlimited number of files each months.
Are also included in the Customer's monthly subscription, the following functions with unlimited access from the Customer Space:
- Cloud file storage library
- File conversion history
- Track conversion status
“Online assistance”: all of the assistance services for account management, subscriptions, file conversion procedures from which the Customer benefits through Customer Service. As part of the subscription to a Subscription, the Company provides the Customer with a Service assistance with Advisors available by phone, chat and e-mail for any questions or queries on the Website and the Services. The Client can contact the Advisors from Monday to Friday from 9 a.m. to 7 p.m., and on Saturday from 10 a.m. to 6 p.m. (French time). The Company will do its best to respond to Customers as soon as possible.

4.2. One-time Purchase Services:

4.2.1. Convert files: the customer can make a single purchase file. He will receive his converted file by e-mail.



ORDERING SERVICES ON THE WEBSITE AND SUBSCRIPTION

6.1. The Services offered on the Website are described and presented with the greatest possible accuracy. The Company reserves the right to correct the content of the site at any time, without having to notify the Customer. The Customer selects the Services he wishes to purchase, and can access the summary of his Order at any time.

6.2. The Order summary shows the list of Services that the Customer has selected, and includes any additional costs that are added to the price of the Services. The Customer has the option of modifying his Order, his information, and correcting any errors before accepting his Order.

6.3. After accessing the summary of his Order, the Customer confirms the acceptance of his Order by checking the validation box of the T & Cs, then clicking on the Order validation button. A clear and legible payment statement appears next to the Order validation icon to ensure that the Customer explicitly acknowledges his obligation to pay for the Order.

6.4. After acceptance of the T & Cs and validation of the Order with payment obligation, the contract is validly concluded between the Company and the Customer and binds them irrevocably.

6.5. After the validation of his Order and in order to be able to proceed to payment, the Customer enters his billing details. The process for receiving the Services is described in Article 8 of these T & Cs.

6.6. The Company sends an order confirmation by e-mail to the Customer, setting out the elements of the summary of his Order as well as his access to the Customer Area.

7. PRICE AND CONDITIONS OF PAYMENT OF THE ORDER

7.1. The prices are mentioned on the Website in the descriptions of the Services, in euros (€) all taxes included.

7.2. The total amount is indicated in the Order summary, before the Customer accepts these T & Cs, validates his Order, provides and validates his billing details and proceeds to payment. This total amount is indicated in euros (€) all taxes included.

7.3. All Orders on the Website are payable in euros (€) all taxes included. Full payment must be made on the day of the Order in the event of a single Purchase of a Service.

7.4. The subscription to a Monthly Subscription implies a debit authorization from the Customer's means of payment at the time of the Order as part of the Trial Offer. The payment of the first monthly payment takes place at the end of the Trial Period of this same Trial Offer. As part of a Subscription without a Trial offer, the payment of the first monthly payment is made upon validation of the Order by the Customer.

7.5. The Website uses a payment security system through a service provider specializing in online payment security. This system guarantees the Customer the total confidentiality of his banking information. The transaction by bank card, carried out between the Customer and the secure system is therefore fully encrypted and protected. This means that the Customer's bank card number is never disclosed in full to the Company.

7.6. The Customer guarantees the Company that he has the necessary authorizations to use the method of payment, when placing the Order.

7.7. The Company reserves the right to suspend any Subscription or to cancel any execution of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum that would be due by the Customer to the Company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.



11. WAIVER OF THE LEGAL RIGHT OF WITHDRAWAL - CANCELLATION AND REFUND OF A SUBSCRIPTION

11.1. In accordance with article L.121-25 of the Consumer Code, the Customer acknowledges that the performance of the Services provided by the Company will be carried out before the end of the legal withdrawal period and therefore expressly waives his legal right of withdrawal. .

11.2. The Customer nevertheless has a period of forty-eight (48) hours from the validation of the Order as part of the subscription with Trial Offer to contact the Company by phone, chat or email to request the cancellation of any Monthly Subscription subscription.

11.3. Exercise of the “Satisfied or Reimbursed” option: The Customer also has the possibility of requesting the reimbursement of one or more monthly installments of his Subscription to the Company in the event that he is not satisfied with the Services offered by the Company. Society. The Customer wishing to exercise this reimbursement option must also contact the Company by telephone, chat or e-mail to request reimbursement of any monthly Subscription subscription.

11.4. In the event of cancellation of the Monthly Subscription before the end of the forty-eight (48) hour trial period or in the event of exercise of the “Satisfied or Refunded” option, the Customer will be reimbursed by the same means of payment than that used for the initial Order. The Company cannot be held responsible in the event of a change in the Customer's bank details since the date of the Order making reimbursement of the Customer impossible. In such a situation, the Customer is invited to contact the Company in order to agree on another means of reimbursement or to contact his banking establishment. The Company will also not be required to reimburse the Customer if it is proven that he is at the origin of a bank fraud, consisting in particular of a false declaration of loss or theft of his bank card following the purchase. a Service on the Website. In such a situation, the Customer will remain in particular liable for payment of all sums due to the Company.

TERMINATION OF THE MONTHLY SUBSCRIPTION

12.1. Any subscription to a Monthly Subscription by the Customer is granted for an indefinite period and without any commitment of duration. The Customer may terminate his Monthly Subscription at any time by notifying the Company of his desire to terminate by e-mail, chat or telephone or by terminating himself from the Customer Area or on the Website.

12.2. Any termination will take effect from the end of the month of the current subscription which remains due. From the effective date of termination, the Customer no longer has access to the Customer Area or to the Services.